Cape Town Tourism Privacy Policy
Last Updated: 31 March 2025
1. Introduction
Cape Town Tourism (“CTT”, “we”, “our” or “us”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us through our services, platforms, and communications.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Full name and contact details (email, phone number, address)
- Identity or passport numbers
- Employment and membership details
- Website usage data (cookies, analytics)
- Communications and interactions with us
3. How We Collect Personal Information
We collect personal information:
- Directly from you when you provide it (e.g. website forms, membership applications, event registrations)
- Automatically through your use of our website or communication platforms
- From third-party service providers contracted by us (e.g. marketing tools, email platforms)
4. Purpose of Processing Personal Information
We process your personal information for the following purposes:
- To manage memberships, services, and benefits
- To communicate with you regarding tourism-related information
- To respond to enquiries, requests, or complaints
- To comply with legal obligations
- For research, statistical, and marketing purposes
5. Legal Grounds for Processing
Processing of personal information is done lawfully based on:
- Your consent
- The necessity to conclude or perform a contract
- Compliance with legal obligations
- Legitimate interests pursued by CTT
6. Sharing of Personal Information
We may share your personal information with:
- Our service providers and partners who assist in service delivery
- Government or regulatory authorities as required by law
- Third-party platforms (e.g. email marketing) under strict contractual terms
7. Cross-Border Transfers
Where necessary, we may transfer your information across South African borders in line with POPIA requirements and only with adequate protection.
8. Security of Information
We use appropriate, reasonable technical and organisational safeguards to protect personal information from loss, misuse, unauthorised access, or disclosure.
9. Your Rights
You have the right to:
- Access and request correction or deletion of your personal information
- Object to processing or withdraw consent
- Lodge a complaint with the Information Regulator
10. Contacting the Information Officer
Information Officer: Nzima Soci
Email: nzima@capetown.travel
Phone: +27214876875
11. Updates to This Policy
This policy may be reviewed periodically. The latest version will be available on our website.
12. Access to Information and PAIA Manual
In accordance with the Promotion of Access to Information Act (PAIA) and the Protection of Personal Information Act (POPIA), Cape Town Tourism is committed to transparency and to enabling you to access records or personal information held by us. Our PAIA Manual outlines the procedure for submitting access requests, the types of records available, applicable fees, and contact details for our Information Officer.
You can request access to records or your personal information in terms of the PAIA Manual. The PAIA Manual is available on our website or can be requested directly from our Information Officer at nzima@capetown.travel.
