The Park Inn by Radisson Cape Town Newlands is not like most hotels in the city – the hotel is proud to have a 20 percent staff complement of deaf or hard of hearing professionals who have effortlessly integrated into various parts of the business.
The four-star hotel is changing and inspiring the lives of these individuals daily through their association with the Deaf Federation of South Africa. This organisation is dedicated to providing quality services, public accessibility and creating awareness of issues affecting deaf people in South Africa.
DeafSA’s provincial head office is attached to The Park Inn by Radisson Cape Town Newlands building and is home to approximately 15 permanent employees and numerous registered sign language interpreters. The hotel uses their services for sign language interpretation for deaf staff.
Several industry professionals and visitors have praised the hotel for its efforts in creating awareness, describing it as a fantastic educational tool for guests and hearing staff and an excellent place to learn sign language.
Making an impact through social media
In commemoration of Deaf Awareness Month in September 2022, Cape Town Tourism created an Instagram reel at Park Inn by Radisson Cape Town Newlands to highlight the hotel’s incredible work. It was shared on the Love Cape Town social media platforms.
The video did not have sound and the deaf employees communicated through sign language. The goal was to create an immersive experience and help viewers identify with the plight of the deaf and hard of hearing. There were subtitles for our viewers.
In addition, The Park Inn by Radisson Cape Town Newlands is also involved in a string of green initiatives, including:
· Recycling is sorted from all hotel waste, including cans, bottles, cardboard and paper.
· Energy-efficient lighting is being phased throughout the hotel.
· The guest rooms’ electricity/power is on a key card system, which reduces electricity usage when guests are not in their rooms.
· Guest corridor lighting is 50% motion-activated, reducing energy consumption.
· To reduce towel replacements during longer stays, the hotel urges guests to reuse towels.
· There are flow restrictors installed on all taps in guest bedrooms and public areas.
· Low flow, water-efficient rain showers are installed in all bedrooms.
Cape Town Tourism is the Official Destination Marketing Organisation for the City of Cape Town.
Cape Town Tourism
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside it.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers).
Despite our very best efforts to allow anybody to adjust the website to their needs. There may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to
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