The below recommended protocols for outdoor shopping and retail establishments was compiled on the basis of the insights and framework developed by The Bicester Village Shopping Collection following the successful re-opening of its two Villages in China. It is provided to support the responsible reopening of outdoor retail establishments to the public. The objective is to ensure that protocols, which respect government guidelines, are in place across all relevant functions with an increased focus on protective hygiene and physical distancing protocols which guests will need and expect.

Restarting operations

As outdoor shopping destinations and retail establishments resume their operations, they should ensure they have developed operational protocols ensuring alignment with local government and health authority guidelines.

Ensuring a responsible & secure experience

As outdoor shopping and retail establishments work to ensure they deliver a safe and secure experience for their staff and their guests, they should ensure they have enhanced their sanitation, deep cleaning practices and reinforced mitigation measures.

Rebuilding trust & confidence

As outdoor shopping and retail establishments work to rebuild trust and confidence with their guests, brand partners, staff and community, they should ensure they have created a guest code of conduct which may include the wearing of face masks, guidance on hand hygiene and physical distancing procedures based on local government and health authority regulations.

Integrating innovation

A continuous evolution of safety and well-being measures informed by the evaluation of scientific guidance provided by medical and research professionals to shape best practice.

Implementing enabling policies

As outdoor shopping and retail establishments work to recover, it is essential that enabling policies be implemented at the governmental level.

Note that these protocols are subject to change and may be enhanced as new information about the virus becomes available. The protocols are based on the operational characteristics of outdoor retail and consultation with local governments and health authorities is recommended prior to implementation.

Source: World Travel & Tourism Council