The Car Rental industry is an essential provider of transportation and mobility services, during normal times but also during the COVID-19 outbreak, for anyone who needs to travel, and all those who move or provide critical services, including healthcare professionals, emergency services and utilities.
The suggested protocols for the car rental industry were compiled based on input from leading car rental companies either directly or from their public announcements around the safe, healthy, and responsible reopening of car rental services to the public.
The protocols also take into account World Health Organisation (WHO) guidelines. The objective is to ensure that protocols are in place across all relevant functions with an increased focus on health, safety, and physical distancing guidance which travellers will need and expect.
Operational and staff preparedness
As the car rental industry and establishments restart their operations, they should ensure they can achieve operational excellence in the “new normal” and have trained staff to prepare and execute on the operational plans.
Ensuring a safe experience
As the industry works to ensure they deliver a safe experience for their staff and their clients through enhanced cleanliness and hygiene best practices, car rental companies should ensure they have implemented processes focused on enhanced sanitation, disinfection and deep cleaning practices as well as increase their cleaning/disinfection frequency.
Rebuilding trust and confidence
As the car rental industry and establishments work to rebuild trust and confidence through transparency and communication with their guests, they should ensure they have clear, consistent, and enhanced communication with clients on new health & hygiene safety protocols put in place as well as guidance via the organisation’s channels, both digitally and physically at car rental establishments.
Implementing enabling policies
As the car rental industry and establishments work to recover, it is essential that enabling policies be implemented at the governmental level.
Note that these recommendations are subject to change and may be enhanced as new information about the virus becomes available. These recommendations are based on the operational characteristics of each car rental business and consultation is recommended prior to implementation. It is recommended that all car rental practices follow local and national legislation and the latest guidance from public health organisations including the WHO.
Source: World Travel & Tourism Council