The below suggested protocols for hospitality were compiled based on input from leading hospitality companies either directly or from their public announcements around the safe, healthy and responsible reopening of hotels to the public. The protocols also take into account World Health Organisation (WHO) and the US’ Centers for Disease Control and Prevention (CDC) guidelines.
The objective is to ensure that protocols are in place across all relevant functions with an increased focus on health, safety and physical distancing guidance which travellers will need and expect.


As the hospitality industry and establishments restart their operations, they should ensure they can achieve operational excellence in the “new normal” and have trained staff to prepare and execute on the operational plans. Hotels may achieve operational readiness for reopening by having obtained the applicable reopening license if required by local government.


As the hospitality industry and establishments work to ensure they deliver a safe experience for their staff and their guests through enhanced cleanliness and hygiene best practices, hotels should ensure they have implemented processes focused on enhanced sanitation, disinfection and deep cleaning practices as well as increase their cleaning/disinfection frequency.


As the hospitality industry and establishments work to rebuild trust and confidence through transparency and communication with their guests, they should ensure they have clear, consistent, and enhanced communication with customers on new health & hygiene safety protocols.


As the hospitality industry and establishments work to recover, it is essential that enabling policies be implemented at the governmental level.

Note that these recommendations are subject to change and may be enhanced as new information about the virus becomes available. These recommendations are based on the operational characteristics of each hotel and consultation is recommended prior to implementation. It is recommended that all hotel practices follow local and national legislation and the latest guidance
from public health organisations including the WHO.

Source: World Travel & Tourism Council