The Convention Centres, Meetings and Events industry has for objective to maximise the encounters between people, products and information, in turn creating value at the local, regional, and international level. Yet to create this value in the current context, the industry recognises the importance of establishing global common protocols focusing on health and hygiene to maintain its
value.

The below suggested protocols for Convention Centres, Meetings and Events were compiled based on input from leading companies in the industry either directly or from their public announcements around the safe, healthy, and responsible reopening of convention centres, meetings, and events to the public. The objective is to ensure that protocols are in place across all relevant functions with an increased focus on health, safety, and physical distancing guidance which event participants and organisers will need and expect.

OPERATIONAL AND STAFF PREPAREDNESS

As the Convention Centres, Meetings and Events industry restarts their operations, they should ensure they can achieve operational excellence in the “new normal” and have trained staff to prepare and execute on the operational plans.

ENSURING A SAFE EXPERIENCE

As the Convention Centres, Meetings and Events industry works to ensure they deliver a safe experience for their staff and their participants through enhanced cleanliness and hygiene best practices, they should ensure they have implemented processes focused on enhanced sanitation, disinfection and deep cleaning practices as well as increase their cleaning/disinfection frequency.

REBUILDING TRUST & CONFIDENCE

As the Convention Centres, Meetings and Events industry works to rebuild trust and confidence through transparency and communication with their participants and organisers, they should provide clear, consistent, and enhanced communication with customers on new health & hygiene safety protocols via the organisation’s channels.

IMPLEMENTING ENABLING POLICIES

As the Convention Centres, Meetings and Events industry works to recover, it is essential that enabling policies be implemented at the governmental level.

Note that these recommendations are subject to change and may be enhanced as new information about the virus becomes available. These recommendations are based on the operational characteristics of each space and consultation is recommended prior to implementation. Measures should be limited in time and re-evaluated and monitored regularly. In effect, it will be critical
to reduce the measures as the risk diminishes. What is more, when more effective, suitable and less disruptive and scientifically supported measures become available, they should be implemented at the earliest opportunity and defunct measures removed.

Source: World Travel & Tourism Council