Tourism businesses must compy with the Comsumer Protection Act

A recent tourism seminar held jointly by Cape Town Tourism and FEDHASA, highlighted some of the laws contained in the Consumer Protection Act that would have direct bearing on the hospitality industry. While there are elements of the CPA that are still somewhat vague, precedence for these elements will no doubt be settled through consumer courts, which does leave businesses open to risk.

Says Cape Town Tourism CEO, Mariëtte du Toit-Helmbold; “The onus is on businesses to ensure that they are as compliant as they can possibly be. There are many areas of the CPA that are quite clear, it’s important to be familiar with these and to implement them into your business practice – as well as by training your staff, who represent you.”

Read more about the Cape Town Tourism and FEDHASA seminar on our industry site.

Hospitality businesses are recommended to take the Consumer Protection Act seriously. For further information and assistance, business operators should contact:

Consumer Help Line, via the dti Customer Contact Centre:
0861 843 384

Cape Town Tourism (for members):
+27 (0)21 487 6800

FEDHASA Cape (for members):
+27 (0)21 552 9870


For further information, please contact Cape Town Tourism’s PR and Communication Manager Skye Grove,, +27 21 487 6800 or see

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