Responsible Tourism: Safety & Security for guests

Police are on guard

Unfortunately, safety and security concerns remain the biggest reason for people not wanting to visit our destination. Cape Town Tourism aims to empower our members to be prepared and ready to inform and assist visitors to the Mother City as effectively as possible.

There are many ways to promote Responsible Tourism in Cape Town and while we’re in the high season it’s time to focus on our responsibility to promote the safety and security of our guests.

Safety & Security
Cape Town Tourism, in conjunction with Provincial and City stakeholders, has developed a Cape Town Visitor Safety and Support plan with proactive and reactive programmes as well as a dedicated Visitor Support Programme.

We have put a Members Safety and Security Forum in place as a shared platform with interested members, safety and security agencies, stakeholders and major attractions.

Please make sure you download the Four Step Safety & Security Guide.

Band-Aid Programme
This programme, run by Cape Town Tourism, aims to assist visitors who’ve been affected by crime or safety incidents, to turn the negative experience into something more positive.

Members are given the opportunity to provide complimentary products or services to visitors who’ve been affected by crime or safety incidents to show the visitor that the industry cares. Depending on the circumstances, members can offer anything from a free night’s accommodation or dinner to a shopping voucher or a bottle of wine.

For more information on contributing to the Band Aid Programme, contact the Industry Services Supervisor on 021 487 6800 or at

The Code
Cape Town Tourism is also a member of The Code – the recognised Code of Conduct for the protection of children from sexual exploitation within the travel and tourism sector.

It is an industry-driven initiative with a mission to provide awareness, tools and support to the tourism industry aimed at preventing the sexual exploitation of children.

Click here to download the Code of Conduct for the Protection of Children from Sexual Exploitation in Travel and Tourism, to which we adhere.

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