Industry Blog – Tourism Services Update

TCD Trust to host a FUN-Raiser event

The TCD Trust is hosting a FUN-Raiser event, at the German Club in the Gardens on June 7. We would like to invite all Cape Town Tourism members to join us for a FUN event and help us raise money for the TCD Trust.

All members are welcome to join. Wear something a little wicked and please come and support the TCD Trust.

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Tourism Services Update – April 2013

A warm word of thanks to every Cape Town Tourism member who generously donated much-needed food items, blankets and baby items in the aftermath of the Kayamandi shack fires. Our Mobile VIC team delivered the supplies to the Kayamandi Trauma Centre on 24 April, which were received with heartfelt joy and gratitude.

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INDABA 2013: meet Cape Town Tourism in Durban

Catch us at INDABA 2013, where, in conjunction with the City of Cape Town, we will be showcasing the city’s main attractions as well as activities like golf and how we are nurturing responsible tourism.

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Tourism Services Update – February 2013

We interacted with just over 24 000 visitors via our VIC network for February 2013. This is 2% lower than February 2012. There is a shift between international and domestic visitors, with the majority of visitors now being from international markets. A total of 61% of visitors were from the international market, and 39% from domestic market.

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Tourism Services Update – January 2013

46 SMME’s were assisted by our Industry Business Support Consultant and the team enjoyed interacting with and assisting approximately 275 members during the month.  The team also dealt with 11 Visitor Complaints and engaged with our members to resolve these.

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Tourism Services Update – December 2012

The effect of the high season is evident in the increase in number of over-the-counter interactions during December 2012. Both month-on-month and year-on-year showed increases in visitor interactions in the VICs. Visitor numbers increased by 21% compared to the previous month, with a total of 33 447 over-the-counter interactions. This is also a 36% increase year on year. The VIC network (excluding accredited offices) serviced 15 081 visitors, which is a 20% increase month on month.

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Tourism services update – July 2012

The visitors services team witnessed the effect of the low season on the network during June. Over the counter enquiries within the Cape Town Tourism network decreased by15% month on month while the entire network including accredited VIC’s shows a 29% decrease month on month.  The total number of visitors for entire CTT network incl accredited VIC’s was 11 517 and 7 683 for the CTT network (excl accredited VIC’s).

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Tourism services update – May 2012

A total of 176 member care communications were recorded for May, which include, emails, office calls and telephonic interactions.

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Tourism insights: inclusive pricing

On a recent trip to Cape Town to spend a week exploring the Unexpected Cape Town, as a guest of Cape Town Tourism (CTT), Mary Tebje spent time with a number of suppliers, experiencing their products and services before delivering a presentation to CTT members on how value and exceptional service are key for business growth.

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Cape Town at Indaba 2012

Cape Town was well represented at Indaba 2012 in Durban from May 12 to 15, 2012.

Exhibitors on the Western Cape Pavilion included Cape Town Tourism members Table Mountain Cableway, Cape Point Partnership, V&A Waterfront, City Sightseeing Bus Tours, Cape Info Africa, Cape By Design Tours, The Westin, Four Rosmead, HGTS Tours, Lagoon Beach Hotel, Sun Tours, Waterfront Boat Company and White Shark Projects.

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