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Consumer Care

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Cape Town Tourism is committed to exceptional and quality service. If you are not happy with the service received or the quality of a product or experience while visiting Cape Town, please contact us.

You can also make use of the following numbers:

  • Office of the Consumer Protector +27 (0)800 007 081
  • Consumer Complaint Line +27 (0)21 483 3945
  • Compliment Line +27 (0)21 840 1400

Please email us on .(JavaScript must be enabled to view this email address).

You can also come into any Cape Town Tourism Visitor Information Centre and we will gladly investigate. We encourage you to share any compliments or good news stories with us.