January 18, 2013
The Cape Grace is the second-best hotel in the world
The Cape Grace Hotel in the V&A Waterfront is the second-best hotel in the world, the best luxury hotel in Africa and the sixth on the continent for best service, according to TripAdvisor's 2013 Travelers' Choice Awards.
TripAdvisor, the world's largest travel site, sifted through millions of reviews and opinions of travellers across the world to determine their top hotel in the world. The Cape Grace was pipped at the post by the Four Seasons Resort Hualalai at the Historic Ka'upulehu, Kailua-Kona, in Hawaii.
The Cape Grace is fit for James Bond himself, who stays at the hotel in the latest Bond novel, Carte Blanche.
Jené Barnes, global sales manager at the Cape Grace, says the hotel takes great pride in the recognitions bestowed on it by guests.
"We are delighted to be considered among the world's finest and this award acknowledges each and every staff member's contribution and effort to raise the bar, and provide the ultimate luxury hotel experience for our guests," Barnes says.
A five-star hotel, the Cape Grace has won many accolades over the years, including the Best Hotel in Africa and the Middle East for 2011 by Travel & Leisure, Best Hotel in Africa for 2011 by US Celebrated Living, and the Daily Telegraph Ultra Travel Award for Best Hotel in Africa 2011.
The 120 beautifully appointed rooms have stunning views of Table Mountain, the Victoria and Alfred harbour and the yacht marina. The hotel has a world-class spa and a fitness centre, serves a sumptious afternoon tea and is home to Bascule, a nautical-themed whisky, wine and cocktail bar.
In its 11th year, the TripAdvisor Travelers' Choice Awards recognises the world's most outstanding hotels, B&Bs and inns, using criteria such as luxury, bargain and service. This year is the biggest-ever Travelers' Choice campaign, with 6 000 award-winning properties in a number of categories, covering 82 countries and nine regions.
TripAdvisor Travelers' Choice winners are based on millions of valuable reviews and opinions covering more than 650 000 hotels, and collected in a single year from travellers around the world.
"Once again, TripAdvisor is thrilled to recognise the finest accommodations based on the feedback from those who really matter: their guests," says Barbara Messing, the organisation's chief marketing officer.
"It is the insights from millions of travellers that make these awards so special, as they help others discover the hotels travellers love most, whatever the budget, in all corners of the world," Messing says.
On TripAdvisor, 577Nicola from Northern Ireland, who stayed at the Cape Grace in December 2012, says: "My family of four had a 5 night stay after Christmas through to New Year. This hotel is sensational! We arrived at 8am exhausted after our two flights from Northern Ireland. The reception staff were extremely welcoming and ensured we had at least one of our two rooms. Understated elegance can only describe the entire decor of The Cape Grace. Every area was so different and attention to detail was incredible.Our whole stay was probably the 'best ever'. Staff were wonderful without being over the top. Julie at reception was great and Genivieve in Bascule had a great wine knowledge and we enjoyed a few interesting bottles she recommended! We loved every single moment a very special place."
YorkshireJoanna, from Leeds in the UK, was on business, but staying at the Cape Grace felt like a "dream holiday": "Without question, the ultimate hotel experience and by far the best hotel I have ever had the fortune of staying in. Despite being on a business trip when staying at Cape Grace, it felt like a dream holiday due to the nature of environment, location, staff, quite simply everything. Right on the waterfront, you are well suited to relax, explore, wine and dine at leisure, with concierge and reception staff on hand to assist with the many excursions Cape Town has to offer. The rooms are 5* luxury, but be warned – once you have stayed here, your expectations of what a hotel should be like are catapulted to new standards which are hard to beat! Couldn't recommend it enough."
Solo female traveller Robin B, from Toronto in Canada, was blown away by the gracious staff and the views: "Cape Grace is really in a league of its own, there’s something special about this chic yet friendly 5* hotel – when people say it feels like home, it’s true. The staff blew me away, smiling, happy to help but they don’t overdo it which happens too often at luxury hotels. Waking up to a view of Table Mountain was picture perfect after arriving the night before. The local was second to none, a scenic walk to the V&A waterfront (designer shopping, live bands, the craft market & the harbor. Surprises & sweet treats (such as chocolates, evening port in the library, whiskey tasting & fresh baked goods) are around every bend. A friend at home asked me to pick up a product at the Cape Grace spa for her - they called my room to say they unfortunately didn’t have it anymore but had found a place around the corner that carried it & they’d go pick it up for me or I could take one of the complimentary cars (which I did & the driver was just fab). While the hotel is great for couples & families, I as a solo female traveler never felt out of place or awkward for a second! An unforgettable stay & I can’t wait to come back."