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December 19, 2010

Cape Town Tourism assists tourists in need


Muizenberg Beach. Photo courtesy mikkelz

Two sisters from the United States recently experienced the benefits of Cape Town Tourism’s Band Aid Programme, which assists visitors who have been affected by crime or incidents relating to personal safety.

Bethany and Lea Brown were spending the day on Muizenberg Beach when they realised that their last bit of money, as well of one of their passports, had been removed from one of their bags, presumably by an opportunist pickpocket. They reported the incident to Muizenberg Police Station, but unfortunately had no proof of the theft and no description of any suspects.

A staff member at 33 South Boutique Backpackers helped the women cancel their credit cards and then phoned the Cape Town Tourism visitor safety support line on +27 (0)21 487 6552 and a replacement passport was fast-tracked so that the trip home to the United States could still take place the following day. After chatting to the sisters to ensure they were not too traumatised, Cape Town Tourism staff members contacted the Obz Café. 

Neil, the manager of the café in Observatory, offered the cashless sisters free dinner and refreshments, making their last night in Cape Town a pleasant and positive experience.

Cape Town Tourism would like to say a big thank you to these two members for their assistance and generosity.

The visitor safety support line is contactable on +27 (0)21 487 6552.

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